Your Questions, Answered

  • Yes, we offer full setup & teardown as needed, which is separate from the rental fee.

    We want your day to be a success, please let us know what level of support you need.

    The base rental fee covers our team to drop off rentals at a location the client or planner prefers. Staging is an additional fee for decor, tabletop and glassware.

  • Yes many of the events we are hired for we design. If you're looking for a personalized experience for your event, our design team produces original solutions that raise the bar on design and guest experience.

    With design we offer custom build outs and hand-selected products. If you are looking for something entirely new, we can discover and source product solutions to execute your vision.

  • To reserve rentals, you will need to send over the items & quantities. Just go to the item you want add it to the wishlist ( cart ), then submit once finished with your selections.

    You can also send an email to begin the process order@theaimcollection.com or call us at 760-815-6000 and we can walk you through the process.

    Once we receive your wishlist we will check the inventory & follow up with what items are available to reserve.

    We will need your event date, name & address to start as well.

    Our minimum is $1500

  • Once we confirm your wishlist and or list of rentals you need, we will follow up with what is available.

    Then draft a contract with the itemized inventory list.

    Once the contract is signed and the deposit is made, your rentals will be reserved for your event.

  • We deliver anywhere 3 hours outside of Lake Tahoe however there are terms and conditions we require for delivery. Please inquire for details.

  • Most of the items we have in our collection show the quantities we can offer. If the description says we can supply higher quantities we most likely can but do not guarantee until we hear from our suppliers. For higher quantities, we require a 3-month lead time for production.

  • We work out of a commercial-grade cleaning facility to ensure our dinnerware is cleaned at the highest of temperatures & sanitized fully. We deliver our goods in proper packing materials to ensure cleanliness is delivered door to door.

    Our wood furniture is protected by covers and cleaned after each event.

    We take quality care of our collection and discard goods that are no longer in quality condition.

  • We work closely with our clients and planners to customize their events. We are certainly willing to work with our clients regarding ordering new products - which could be something we add to the collection or just source for the clients. If there is something you are seeking for your next event please inquire and we will do our best to assist you.

  • Yes, each event has different delivery fees based on the distance from our warehouse, size of truck and required drivers. We send the delivery fee once we have all the event details and preferred rental order.