Your Questions, Answered

  • Clients reserve our rentals & we deliver & pick up on the day of their event.

    We offer full setup & teardown in addition to the rental fee as needed.

    We have an experienced designer who designs many of our clients’ events you see in our portfolios. If interested, please inquire for more information regarding the design process.

  • To reserve rentals, you will need to send over the items & quantities. Just go to the item you want add it to the wishlist ( cart ), then submit once finished with your selections.

    You can also send an email to begin the process order@theaimcollection.com or call us at 760-815-6000 and we can walk you through the process.

    Once we receive your wishlist we will check the inventory & follow up with what items are available to reserve.

    We will need your event date, name & address to start as well.

    Our minimum is $1500

  • Once we confirm your wishlist and or list of rentals you need, we will follow up with what is available.

    Then draft a contract with the itemized inventory list.

    Once the contract is signed and the deposit is made, your rentals will be reserved for your event.

  • We deliver anywhere 3 hours outside of Lake Tahoe however there are terms and conditions we require for delivery. Please inquire for details.

  • Most of the items we have in our collection show the quantities we can offer. If the description says we can supply higher quantities we most likely can but do not guarantee until we hear from our suppliers. For higher quantities, we require a 3-month lead time for production.

  • We work out of a commercial-grade cleaning facility to ensure our dinnerware is cleaned at the highest of temperatures & sanitized fully. We deliver our goods in proper packing materials to ensure cleanliness is delivered door to door.

    Our wood furniture is protected by covers and cleaned after each event.

    We take quality care of our collection and discard goods that are no longer in quality condition.

  • We work closely with our clients and planners to customize their events. We are certainly willing to work with our clients regarding ordering new products - which could be something we add to the collection or just source for the clients. If there is something you are seeking for your next event please inquire and we will do our best to assist you.

  • Yes, each event has different delivery fees based on the distance from our warehouse, size of truck and required drivers. We send the delivery fee once we have all the event details and preferred rental order.